What is the returns policy?
If you’re not satisfied with your new order, you have 14-days (from the day you received your order) to return the order back to us for an exchange or a full refund.
Returns forms are included in your order.
If you do return an order to us, please ensure you return the goods in the original packaging. We regret that if you fail to return goods without their packaging, we cannot issue a refund.
Please note – it is your responsibility to ensure that all returned goods reach FirmAppa so we can process your refund/exchange. It is therefore in your best interests to use a recorded service (ie Royal Mail 2nd Class Recorded) ensure the order is tracked and signed for.
What are the postage costs?
UK Delivery is FREE!
Delivery to the rest of the world is £6.70.
Is FirmAppa on Social Media?
If I placed an order today, when will it be despatched?
Place an order Monday – Friday before 2pm, and we’ll despatch it the same day.
If your order comes in after 2pm, we’ll still try to ship it.
If your order comes in over the weekend, we’ll prioritise the despatch of your order on Monday morning.
Where are the Fappas made?
All our Fappas are manufactured in China to FirmAppa standard.
What materials are used in a Fappa?
Fappas are made from 100% Polyester Microfibre.
What size is a Fappa?
The Fappa is a one-size-fits-all, and will fit anybody with a head size between 53cm to 62cm.
A Fappa placed down flat measures 24cm x 46cm.
Washing / Drying Instructions
We recommend you wash your Fappa no higher than 30 degrees. However, you can quite simply just give it a quick rinse in mild soap and save the environment a bit too.
To dry, just hang the Fappa out to dry (it’ll dry in no time!)
How do I wear a Fappa?
However you want. Wear it as a neck scarf, a balaclava, a hat, headband, helmet liner, and many more… We’ve even used ours as wristbands to wipe hard-earned sweat off our brow; as a support for our knee when we’ve suffered one of those awkward niggly injuries; and even as a means of strapping things to the handlebars of the bike when nothing else is available.
Let us see how you wear yours, take a photo and share it on Twitter / Instagram / Facebook, and #FlyTheFappa
Why should I wear a Fappa?
Good question, but after you’ve been using one for a while, you start to ask “Why shouldn’t I wear a Fappa?” – honestly.
The multi-functional garment is not only extremely comfortable, but it will also protect you against the elements that weather can often throw at you! Not only is the Fappa versatile, but we’re also rapidly expanding our range of designs. …And if you ever think of a wicked design and think it would look just perfect on a Fappa, drop us a line and we might just manufacture it!
What does #FlyTheFappa mean?
These days, you’ve got to get down with the cool kids and throw a hashtag in somewhere. What we want you to do is take a photo of you, your mates, or anything related to the Fappa and #FlyTheFappa in social media.
What is a Fappa?
A Fappa is the ultimate outdoor accessory: A multi-functional, seamless garment that is designed to be worn in however you want, while you do the things you want.
- Versatile and multifunctional
- 100% seamless
- Wind resistant
- Quick drying
- Moisture management
Who and what is FirmAppa?
FirmAppa is a new-for-2014 sports/outdoor brand (brought to you by the same people that run Feetus.co.uk). We’re sandwiched between the shores of the North Sea and the stunning North York Moors and we have a passion for sport and adventure.
We’re a genuine UK-registered business, and all our products are shipped from our UK office. Everything we sell is in stock (unless otherwise advertised), and we aim to despatch everything on the same day you place your order.
We’re committed to providing customer service, and all customer queries will be handled within one working day.